Common Questions

We offer a pretty crazy product and we have had some pretty crazy questions! We hope this list of some of the most common questions helps you along the way to becoming a Superfan!

• Where do you ship from?
  • Superfan Suits are shipped from our facilities in Chicago, Illinois US.

• How long will it take to deliver?
  • We offer a variety of shipping options and speeds across the world. You will learn everything you need to know about the delivery of your Superfan Suit on our shipping page.

• Is your logo or website printed on the suits?
  • No. We deliver our suits without any type of advertisment or brand name printed on them. Beware of other bodysuit companies that may print their logos on the outside of the suits without informing you of this.

• Can I see through the suit?
  • Yes, but not with 100% visibility. Darker colored suits are easier to see out of than lighter colored ones. Either way, don't do anything that would put you or someone else in danger. Definitely do not drive or run through the streets at night. Be safe!

• Can I drink through the mask?
  • Yes. The trick works best when drinking out of bottles or cans!

• Do you offer custom fitting?
  • Yes! Visit our custom fitting area to share your measurements (and special requests like zippers) and we'll specially cut the suit to meet your needs. 4-6 weeks may be required for custom fitted suits.

• Should I go swimming in my Superfan Suit?
  • No. Breathing becomes very difficult when the face portion of the suit becomes wet.

• How do I wash my Superfan Suit?
  • If it's a single colored suit, we suggest washing in cold water with similar colors and then laying flat to dry. Try to stay away from hanging or putting it in the dryer. If you are washing a split suit, metallic suit or spandex costume, please just wash off any dirty areas with a wash cloth or sponge so that the colors don't bleed.

• What is your exchange/return policy?
  • Exchanges within 7 days of delivery confirmation are allowed as long as the suit hasn't been worn out (trying it on is fine) or damaged. However, because this is a costume and often worn for single events, we cannot allow returns.

Want to get in touch?

Still have questions? We would love to hear from you! Get in touch with our online contact form.

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